Privacy Policy

Last Updated: February 2025

GuestCheckout ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GuestCheckout mobile application and web platform (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account or use our Service, we collect:

Account Information: Your name, email address, and password when you register for an account.
Company Information: Business name, company details, and team member information for organizational accounts.
Property Information: Property names, addresses, and descriptions that you add to manage through our Service.
Payment Information: Billing details and payment card information processed securely through our third-party payment processor (Stripe). We do not store complete credit card numbers on our servers.
Communications: Messages, feedback, and support requests you send to us through the contact form or email.

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

Usage Data: Information about how you interact with the Service, including features used, pages visited, and actions taken within the app.
Device Information: Device type, operating system, unique device identifiers, browser type, and mobile network information.
Log Data: IP addresses, access times, app crashes, and system activity.
Location Data: General geographic location based on IP address (we do not collect precise GPS location).

1.3 Information Related to Property Operations

To provide our checkout management services, we collect:

Guest Checkout Data: Timestamps and confirmation records when guests complete the checkout process via QR code scanning.
Operational Data: Checkout history, property activity logs, and team assignment records.
Notification Data: Push notification tokens and email notification preferences.

2. How We Use Your Information

We use the information we collect to:

Provide and Maintain the Service: Enable property management, checkout tracking, QR code generation, and team collaboration features.
Send Notifications: Deliver push notifications and email alerts about guest checkouts, property assignments, and account activity.
Process Payments: Handle subscription billing, payment processing, and invoicing through our payment partners.
Communicate with You: Respond to inquiries, provide customer support, and send service-related announcements.
Improve the Service: Analyze usage patterns, diagnose technical issues, and develop new features.
Ensure Security: Detect, prevent, and address fraud, unauthorized access, and other illegal activities.
Comply with Legal Obligations: Meet applicable legal requirements, enforce our terms, and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

Payment Processing: Stripe processes payment transactions securely.
Email Services: We use email service providers to send transactional emails and notifications.
Push Notifications: We use web push services to deliver real-time checkout alerts.
Cloud Infrastructure: Our Service is hosted on secure cloud infrastructure providers.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If GuestCheckout is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.3 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of GuestCheckout, our users, or others.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

Account Data: Retained while your account remains active and for up to 30 days after account deletion to allow for recovery.
Checkout Logs: Retained for the duration of your subscription to provide historical reporting.
Payment Records: Retained as required by financial regulations and tax laws (typically 7 years).
Support Communications: Retained for up to 2 years after resolution.

After the retention period, data is securely deleted or anonymized.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption.
Access Controls: Access to personal data is restricted to authorized personnel only.
Secure Authentication: Passwords are hashed using bcrypt and never stored in plain text.
Regular Audits: We conduct regular security assessments and vulnerability testing.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Portability

You can access and download your data through your account settings or by contacting us.

6.2 Correction

You can update your account information at any time through the Settings page.

6.3 Deletion

You can request deletion of your account and associated data by:

Contacting us at hello@guestcheckoutapp.com
Using the account deletion option in Settings (when available)

Upon receiving a deletion request, we will:

Verify your identity
Delete your personal data within 30 days
Confirm deletion via email

Some data may be retained as required by law or for legitimate business purposes (e.g., fraud prevention, financial records).

6.4 Notification Preferences

You can manage your notification preferences in the Settings section of the app, including:

Push notifications
Email checkout alerts
Marketing communications

6.5 Opt-Out

You may opt out of promotional emails by clicking "unsubscribe" in any marketing email. Note that you cannot opt out of transactional emails related to your account.

7. Children's Privacy

GuestCheckout is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at hello@guestcheckoutapp.com.

8. International Data Transfers

GuestCheckout operates internationally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy in the app
Sending an email notification
Displaying a prominent notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@guestcheckoutapp.com

Website: www.guestcheckoutapp.com

This Privacy Policy is effective as of the "Last Updated" date above.